Client Manager, Workers Compensation

We have an exciting opportunity to join our Workers Compensation team as a Client Manager in our Sydney Office.

We're looking for someone who is passionate about workers compensation and advocating for our clients in the complex workers compensation landscape. 

This role will suit a confident Case Manager or Senior Case Manager looking to take the next step in their career.  If this sounds like you, we'd love to hear from you!

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Main objectives

• Management of the client’s workers compensation program, including strategic claims and return to work advice and locating resources to address injury trends /legislative requirements.

• Implementing ongoing management agreements which are structured to meet the client’s changing needs and GSA workload.

• Renewing or amending existing policies, including premium projections based on the impact of claims.

• Prepare detailed renewal and new business reports for all clients

• Supporting our dedicated RTW Coordinator as required

• Gather underwriting information and understand risk profile and foresee clients’ insurance needs

• Organise and attend renewal and new business meetings with your direct manager and understand the specific insurance requirements for the clients  

• Building and maintaining positive ongoing relationships with clients and underwriters

• Advising clients on significant risks and recommended areas of improvement

• Marketing and New Business Development activities in order to develop the client portfolio

• Provide a high level of customer service and advice to all clients across the portfolio

• Maintain regular contact with the clients throughout the year and provide advice and support where necessary.

• Staying abreast of changes within the insurance market and clients’ industry sectors

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Education & Qualification

• A University degree or equivalent education is highly regarded

• NSW Workers Compensation Return to Work Coordinator Certification preferred

• Tier 1 Compliance preferred

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Knowledge & Experience

• At least 1 year industry experience preferably within workers compensation claims management

• Strong written and verbal communication and interpersonal skills

• The ability to build and develop relationships and liaise with clients at all levels

• Customer service skills and business acumen

• The ability to manage your time and work on a number of projects concurrently

• Strong analytical skills

• The ability to work well in a team environment

• An understanding of client confidentiality  

• Administrative and IT skills, Skills in Microsoft Word, Excel, Outlook and PowerPoint.

• Account management skills

• Self-motivated with personal drive and ambition

• Excellent attention to detail and organisational skills

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Employee Benefits at GSA

You will become part of GSA's energetic, determined and vibrant culture. Some of our employee benefits include:

• Competitive remuneration structure: We have competitive salaries and bonus schemes to reward our staff for their contributions

• Social events: Our staff enjoy a host of social events with our Beach Day, End-of-financial year parties, and Family BBQ's to name a few

• Travel insurance benefits: Enjoy comprehensive travel insurance for you and your family

• Salary continuance: Feel secure knowing you will be looked after should you be unable to work

• Employee training: GSA focus on improving the skill set and technical knowledge of our staff

• Flexible work arrangements available

• Health and Well-being Benefits: GSA staff receive a wide range of Health and Well-being perks such as Skin Checks, Flu Vaccination, Education Seminars and EAP support

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