We subscribe to and are bound by the Insurance Brokers Code of Practice a full copy of which is available from the National Insurance Brokers Association (NIBA) website, www.niba.com.au
GSA Insurance Brokers Pty Ltd. ABN 34 084 437 1966. AFSL 238477
At GSA, we recognize the importance of corporate governance, and are continually working to improve our policies and processes that keep us running smoothly. We perform a variety of regular, routine processes to ensure that GSA is continuously running to the high standard that we’ve set for ourselves, and that we believe our stakeholders deserve.
Complaints Process
Clients who are not fully satisfied with our service should:
Mailing address - Australian Financial Complaints
Authority, GPO Box 3, Melbourne, VIC 3001
Ph - 1800 931 678
Email - info@afca.org.au
Website - www.afca.org.au
Financial Services Guide (FSG)- You can view our FSG here
Privacy Policy - You can view our Privacy Policy here
Modern Slavery - View our latest Modern Slavery statement here
Whistleblower Policy - View our latest Whistleblower Policy here
GSA Specialty Pty Ltd. ACN 680 220 464. Authorised Representative No. 001312724
Steadfast ART holds a current Australian Financial Services Licence No: 298444 and is responsible for the financial services that GSA Specialty provides to you. GSA Specialty's Authorised Representative No. is 001312724. Steadfast ART is also responsible for the content and distribution of this FSG. The distribution of this FSG by GSA Specialty is authorised by Steadfast ART.
Steadfast ART are committed to implementing and promoting a privacy policy, which will help ensure the privacy and security of your personal information. A copy of Steadfast ART's privacy policy is available on request. A copy is also available on Steadfast ART's website, www.steadfastart.com. As an authorised representative of Steadfast ART, GSA Specialty maintains a record of your personal profile, including records of any recommendations or advice given to you.
Financial Services Guide (FSG)- You can view our FSG here
Modern Slavery - View our latest Modern Slavery statement here
Whistleblower Policy - View our latest Whistleblower Policy here
1. Contact Steadfast ART and tell Steadfast ART about your complaint. Steadfast ART will do its best to resolve it quickly and fairly.
2. If your complaint is not satisfactorily resolved within 30 days, please contact Principal Consultant – Alternative Risk Transfer at gerhard.coetsee@steadfast.com.au or put your complaint in writing and send it to Principal Consultant – Alternative Risk Transfer at the address noted at the beginning of this FSG. Steadfast ART will try to resolve your complaint quickly and fairly.
3. If Steadfast ART is unable to resolve your complaint to your satisfaction, as a Steadfast Network Broker we have access to a additional, proactive service known as the Steadfast Customer Advocacy service, for no additional charge. It can assist if you have a problem related to satisfaction, or fair treatment in relation to your dealings with us, or your provider. The service can be accessed by sending an email to or by calling the Steadfast Group Ltd head office on 02 9495 6500 and asking to speak with the Customer Advocacy service.
4. Steadfast ART is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by our brokerage, or by the Steadfast Customer Advocacy service, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
Mailing address - Australian Financial Complaints
Authority, GPO Box 3, Melbourne, VIC 3001
Ph - 1800 931 678
Email - info@afca.org.au
Website - www.afca.org.au
